Privacy Policy
Updated On 11/21/2025
Episcope Privacy Policy
Effective date: October 10, 2025
Who we are: Episcope Hospitality and our affiliates, restaurants, bars, cafés, markets, venues, and brands (collectively, “Episcope,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, mobile apps, and participate in our loyalty programs that link to this Policy (collectively, the “Services”).
Information We Collect
We may collect the categories of personal information listed below for the purposes described in How We Use Information. The categories of personal information we may collect include:
Identifiers (e.g., name, email, phone, birth date, device IDs)
Customer records (e.g., billing address, order history, payment information)
Protected class info (e.g. allergens and dietary restrictions)
Commercial information (e.g., purchases, loyalty points, rewards)
Internet/Network activity (e.g., browser type, operating system, IP address, pages viewed, app usage)
Geolocation data (approximate; precise only if you grant permission)
Audio/visual content (e.g., security cameras at venues; event photos if you consent)
Inferences (e.g., preferences from past orders)
Sensitive personal information (limited to account log‑ins, precise location if enabled, and dietary/health notes only if you choose to provide them)
Communications (emails, chats, surveys, reviews, customer support requests)
How We Collect Information
We collect personal information about you in the following ways:
1) Information you provide to us. For example, when you make a reservation at one of our restaurants, conduct a transaction online, or enroll in our loyalty program.
2) Information collected automatically. We may use automated technologies that collect information from you when you visit our websites (more on that below). For example, we use cookies (a tiny file stored on your computer’s browser) to tell us what browser and operating system you have, your IP address, and about your online browsing history.
3) Information from third parties. We may receive information about you from other sources to help us improve the quality or personalization of our services, optimize our web sites, and to prevent and detect fraud.
Cookies & Tracking Technologies
When you visit our sites, we may collect certain information about you through automated means, such as cookies and web beacons.
A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon", also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain "clickstream data", which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored.
The information we collect using cookies includes:
• IP address;
• browser characteristics, device characteristics, and operating system;
• language preferences;
• referring URLs;
• information on actions taken on our site; and
• dates and times of website visits.
We use the following types of cookies:
Strictly necessary cookies: these cookies allow the web page to load or provide some essential functionality without which the page would not work.
Functional cookies: these cookies allow our website to remember your preferences, making it more efficient and user-friendly.
Analytics cookies: these cookies tell us information about the performance of our website, including Google Analytics cookies that monitor the performance of our site, including the pages you visited and which links you clicked on. Our ability to use and share information collected by Google Analytics about your visits to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
How We Use Information
We may use your personal information for the following purposes:
· Provide, personalize, and improve the Services and your experience
· Operate loyalty programs (track points, tiers, rewards, and redemptions)
· Communicate with you (service messages, confirmations, updates)
· Send marketing communications (email/SMS/app push) where permitted
· Customize content and ads; conduct analytics and measurement
· Detect, prevent, and investigate fraud, security incidents, and misuse
· Comply with legal obligations and enforce terms
· For analytics, to understand how you use our websites and apps, how you dine with us, the methods and devices you use to access our websites and apps, and to make improvements to them
How We Disclose Information
We may disclose personal information with the following third parties:
Service providers and processors (IT, hosting, analytics, SMS/email, delivery, reservations, payments, customer support)
Business partners and venue/property partners (e.g., to administer tenant perks or event services)
Within the Episcope family of brands and affiliates
In connection with corporate transactions (e.g., financing, merger, acquisition)
To comply with law or respond to legal requests, and to protect rights and safety
Third Party Services
Our Services may contain links to third party websites (for example, reservation, payment, and ordering services like Stripe, Resy and Toast). These services are operated by companies unaffiliated with Episcope. Your use of these services is subject to each third party service provider’s privacy policy, which we strongly suggest you review prior to use. We are not responsible for the content of these third party services, your use of them, or their privacy practices.
Security
Episcope maintains appropriate administrative, technical and physical safeguards designed to protect the personal information we collect against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use.
Children’s Privacy
Our Services are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen. If we become aware that we have inadvertently received personal information from someone under the age of thirteen, we will delete the information from our records.
State Data Privacy Rights
For our customers residing in certain U.S. states, state law may grant you additional rights. You, or your legally designated representative, may submit a request to exercise your rights by sending an email to legal@episcopehospitality.com. These rights may include your right to:
Access and review the personal information we have collected about you, including the sources of the data and purposes for which it was collected.
Request corrections to any inaccurate or incomplete personal information.
Request the deletion of your personal information (subject to certain legal obligations).
Opt-out of receiving marketing communications and/or targeted advertising.
Not be discriminated against for exercising any of your privacy rights.
As permitted by law, we may require certain requests you submit to us to be subject to an identity verification process. We will not fulfill a request unless you have provided sufficient information to allow us to verify your identity and confirm you are the consumer about whom we collected the personal information at issue.
Data Retention
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected and consistent with applicable law. We use the following criteria when determining our retention periods:
The length of time we have an ongoing relationship with you and provide the Services to you;
Whether there is a legal obligation that requires us to retain such personal information (for example, certain laws require us to keep records for a certain period of time); and
Other legal considerations (like litigation holds).
Updates
This Privacy Policy may be updated periodically to you to reflect changes in our personal information practices. In the event any updates make material changes to this policy, we will post a prominent notice on our sites to notify you of any significant changes to our Privacy Policy and indicate at the top of the notice when it was most recently updated.
Contact Us
If you have any questions about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at legal@episcopehospitality.com. You may also write to us at:
401 N Franklin St.
Chicago, IL 60654